A working knowledge of principles and practices of department administration and process assessment and improvement, including methods and techniques used in program management and development, planning, organization, financial, and personnel reporting practices as required by the state. Must be able to plan, organize and coordinate varied and complex operations, present ideas effectively, orally and in writing to a diverse audience. Effective management/facilitation of team meetings is a must. Must be proficient in conflict management as well as have the ability to collect, analyze and interpret data from a variety of sources and take appropriate action. Must have the ability to develop, and manage a budget. Knowledge of third party payer requirements, including government regulations and compliance issues, as well as professional, ethical and organizational standards.